Digital Data Storage & Media Handling Policy

Effective Date: April 30, 2026 Last Updated: October 2026

1. Purpose of This Policy

This Digital Data Storage & Media Handling Policy explains how EternalPaws.pet manages, processes, and stores digital files, media uploads, and user‑submitted content associated with online pet memorials. It also clarifies the role of third‑party service providers—specifically MediaExpresso.com—in handling and storing all media and data submitted through our platform.

2. Data & Media Submission Overview

When you create or request an online pet memorial through EternalPaws.pet, you may upload or submit various forms of digital content, including but not limited to:

  • Photos
  • Videos
  • Audio recordings
  • Written tributes
  • Profile information
  • Memorial customization data

All submitted content is processed for the purpose of generating your requested memorial experience.

3. Third‑Party Media Storage (MediaExpresso.com)

EternalPaws.pet partners with MediaExpresso.com to securely store, manage, and deliver all media and data associated with online pet memorials.

Key Points About Third‑Party Storage

  • EternalPaws.pet does not store any user‑submitted media or data on its own servers.
  • All uploaded files, media assets, and related memorial data are transmitted directly to MediaExpresso.com for storage and processing.
  • MediaExpresso.com maintains its own security, privacy, and data‑retention policies, which govern how your content is stored and protected.
  • By submitting media through EternalPaws.pet, you acknowledge and agree that your content will be stored and processed by MediaExpresso.com.

4. Data Transmission & Security

EternalPaws.pet uses secure transmission methods to send your uploaded content to MediaExpresso.com. While we take reasonable steps to protect data during transfer, all long‑term storage, hosting, and retrieval functions are performed exclusively by MediaExpresso.com.

EternalPaws.pet does not retain copies of your media on our servers, local systems, or internal infrastructure.

5. Ownership & Rights to Submitted Content

You retain ownership of all media and content you submit. By uploading content, you grant EternalPaws.pet and MediaExpresso.com a limited license to:

  • Store the content
  • Process the content
  • Display the content within your memorial
  • Deliver the content to you and your authorized viewers

This license exists solely for the purpose of providing your requested memorial services.

6. Data Retention & Deletion Requests

Because EternalPaws.pet does not store your media or memorial data, all deletion, removal, or purge requests involving uploaded content must be processed through MediaExpresso.com’s data‑handling system.

How Deletion Works

7. Limitations of Liability

EternalPaws.pet is not responsible for:

Your use of EternalPaws.pet constitutes acceptance of MediaExpresso.com’s independent role in storing and managing your content.

8. Changes to This Policy

EternalPaws.pet may update this Digital Data Storage & Media Handling Policy at any time to reflect changes in technology, partnerships, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Information

For questions about this policy or to request data removal, please contact:

Eternal Paws Support Team support@eternalpaws.pet

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